Shipping Policy
Thank you for shopping with [ JM]! We are committed to providing you with the best possible shopping experience, including fast and reliable shipping.
Processing Time: All orders are processed within [Number] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: During peak seasons or promotional periods, processing times may be slightly longer.
Estimated Shipping Times:
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[Region/Country, e.g., Domestic - USA]: business days
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[Region/Country, e.g., International - Canada/Europe]: business days
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[Other specific regions if applicable]: business days
These are estimated delivery times. Delays can occur due to unforeseen circumstances such as customs processing, weather conditions, or carrier delays.
Shipping Costs:
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[Region/Country]:
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Standard Shipping: $[Amount]
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Expedited Shipping: $[Amount]
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Free Shipping on orders over $50
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[Region/Country]:
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Standard Shipping: $[Amount]
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Expedited Shipping: $[Amount]
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Free Shipping on orders over $[Amount]
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Shipping costs will be calculated and displayed at checkout.
International Shipping: We offer international shipping to [List of countries/regions or "most countries worldwide"].
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International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
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Customs policies vary widely from country to country; please contact your local customs office for more information.
Order Tracking: Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [Number] hours for the tracking information to become available.
If you haven’t received your order within [Number] days of receiving your shipping confirmation email, please contact us at [Your Customer Service Email] with your name and order number, and we will look into it for you.
Lost or Damaged Packages: [Your Store Name] is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If your order arrives damaged, please contact us immediately at [Your Customer Service Email] with photos of the damage and your order number. We will assess the situation and work with you to find a satisfactory resolution.
2. Returns & Refunds Policy Template
Returns & Refunds Policy
At [Your Store Name], your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns:
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You have [Number] calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Your item needs to have the receipt or proof of purchase.
Items Not Eligible for Return:
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[List any specific items that cannot be returned, e.g., "Gift cards," "Downloadable software products," "Personalized items," "Sale items are final sale."]
How to Initiate a Return:
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To start a return, please contact our customer service team at [Your Customer Service Email] with your order number and the reason for the return.
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Our team will review your request and provide you with instructions on how to proceed, including the return shipping address.
Shipping Returns:
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund.
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We recommend using a trackable shipping service or purchasing shipping insurance for items over $[Amount], as we cannot guarantee that we will receive your returned item.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Customer Service Email] and we will guide you through the process.
Contact Us: If you have any questions on how to return your item to us, contact us at [Your Customer Service Email].